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CodeRED ENROLLMENT INFORMATION
CodeRED FAQs

What is CodeRED?
The CodeRED Emergency Notification System is a fast communication service allowing Clinton City officials to notify citizens of an emergency situation. It enables us to provide mass notification quickly and easily. This service is free to all Clinton City residents and businesses.

How will I benefit from this service?
This highspeed telephone system will allow the City to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

What do I have to do to receive this benefit?
To receive CodeRED and Weather Warning Calls, you must register your home, cell phone, or business phone number in the CodeRED database.

How does it work?
CodeRED delivers the important message through a highspeed telephone calling system to a phone number on the CodeRED database. City 911 Emergency Dispatchers will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A prerecorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

What should I do if I receive a CodeRED message?
* Listen Carefully
* Follow Instructions
* Don’t hang up until you hear the whole message
(the message will not be repeated)
* DO NOT call 911 unless instructed to do so (You will only tie up emergency lines)

What should I do if I don’t receive a message?
Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away.

Will the system work with cell phones?
Yes. But, your cell phone number needs to be associated with your address. We encourage you to register your cell phone number.

What is CodeRED used for?
CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.

How Do I Register?
Go to the City of Clinton website at www.clintontn.net or Clinton Police website at www.clintontn.net/Police. The following information is required to add a telephone number into the "CodeRED" database: first and last name; address (physical address, no P.O. boxes); city; state; Zip Code; and primary phone number. A primary phone number is most likely the identified home phone number. An alternate phone number, such as a mobile phone, can also be entered and both the primary and alternate line will be contacted in the event of an emergency. The system works with cellular phones but requires a street address. When entering information, please fill out all of the screens because the newest data entered will replace the old data. For those who are hearing impaired, the sign up form offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. Residents without Internet access may have a family member or friend assist them or call the Clinton City Police Dispatch at 865-457-3112 (Mon-Fri, 10am - 5pm). THIS SYSTEM WILL BE USED FOR EMERGENCY PURPOSES OR NOTIFICATION OF INFORMATION CONSIDERED TO BE VITALLY IMPORTANT. Examples of times when the CodeRED system could be utilized: drinking water contamination, utility outage, evacuation notice, missing person, fires or floods, bomb threat, hostage situation, chemical spill or gas leak, and other emergency incidents where rapid and accurate notification is essential for life
safety.


CodeRED Weather Warning FAQs

What is CodeRED Weather Warning?
CodeRED WEATHER WARNING - A BONUS FEATURE
Clinton residents can also sign up for CodeRED Weather Warning while signing up for CodeRED. The CodeRED Weather Warning will automatically call citizens when severe weather (tornado, flash flood, and severe thunderstorm) warnings are issued by the National Weather Service for your address. The CodeRED Weather Warning System calls only when warnings are issued and only if your address is in the path of the storm.

What message will I receive from CodeRED Weather Warning?
CodeRED Weather Warning will deliver a prerecorded alert message directly to resident’s phones in the projected path of the severe weather. The system automatically sends these notifications 365 days a year providing residents the needed time to prepare. This becomes even more critical if a tornado comes through the area during the night, when television, radio broadcasts and sirens may be ineffective.

How Does CodeRED Weather Warning Work?
CodeRED
Weather Warning uses new polygon warning methodologies based on “Storm Based Warnings” direct from the National Weather Service and contacts only those in the affected areas, eliminating many false alarms associated with prior notification methods. CodeRED Weather Warning monitors each NWS bulletin to determine the severity of the warning and the exact area(s) affected coupled with the predicted heading of the threatening storm. CodeRED Weather Warning then creates a calling database of all subscribers within the projected area of the severe weather. This calling database is then immediately submitted to the CodeRED Weather Warning automated calling system. By eliminating the need for human intervention to active warnings we have significantly decreased the
response time for fast moving storms.


CLICK HERE TO REGISTER YOUR INFORMATION
OTHER LINKS OF INTEREST

CITY OF CLINTON

CLINTON POLICE DEPARTMENT